2019“ brought a challenging period for aviation industry. Boeing MAX grounding,flight shame” movement, airline bankruptcies and other important events made a huge impact on the annual results. However, positive news like the fact that 2019 was the safest in the last five years brightened up the day. Based on the outcome of last year, certain expectations have been set for 2020. They are served by a number of trends that are to appear in the horizon of this ever-changing, inherently demanding industry. Passenger-focused solutions The global trend towards customer experience is currently being reflected in a variety of industries and aviation is no exception. It is extended across a number of fields, including researching, planning, airport experience and more. Airports and airlines are now focusing on passenger-oriented rather than product-oriented decision making processes. The adoption of the newest technologies are helping the companies meet the customers’ demands and personalise their flying experience on board and at the airport. Those technologies are advanced enough to accelerate the transactional activities of the passenger, those include check-in, baggage screening, security and customs making them more efficient. 5G network has also been integrated in order to provide greater connectivity and customer choice. The airports and airlines are taking the desires of millennial and Generation Z audience into account by offering ‘local’, ‘instagrammable’ meals. They have begun sourcing their products from smaller suppliers located not as far away, which turns their supply chain into a more complex one yet caters the needs of their customers. Sustainable options Sustainability has been at the forefront of all industries for some time now and it has proved to add value. Considering aviation’s total contribution to climate change, the biggest and most significant one comes from carbon dioxide (CO2) emissions from aircraft. In order to reduce the carbon footprint when aircraft are taxiing, lighter